If you have some patients you don’t want Holly to text at all, Holly is able to “skip” the appointment. How? Write the word "SKIP" in the REASON of the appointment (in your drchrono calendar page).
Holly won’t text this patient for this appointment. She will ignore it entirely.
We highly recommend you that you use this feature for a small number of appointments (maybe 1 or 2 per week). If you want Holly to skip certain types of events. Take a look at Exclude appointment profiles preference.
IMPORTANT: Patients can text Holly at any time STOP to stop receiving her texts. Holly will never text them again if they Opt Out via sending “STOP”.