Here are some common causes:
- Check your account's Preferences for the Lead time and Holly's working days/hours values. These two values affect when Holly sends a SMS message. Find out more info about how Preferences work.
- Check if the option Full Calendar Management is set to ON on your Preferences page. If the Full Calendar Management option is OFF (and you want to keep it that way), then all you have to do is invite Holly as a guest to the appointments you want her to manage. Check out how to do this:
- Check the appointment's status for a warning icon. Does the patient has a valid phone number? Be sure that your patient’s phone number is in the correct format:
country code + area code + mobile number
Mobile phone from Palo Alto, USA: +16501234567
Mobile phone from CDMX, Mexico: +525512345678